Frequently Asked Questions
Find quick answers to your most common questions about our products, orders, and services. If you can't find what you're looking for, feel free to contact us!
What is the processing time?
Production takes 5-15 business days.
How long does it take to create a custom design?
Custom design takes 10-20 business days.
What is the shipping time?
Free FedEx/DHL shipping worldwide - 2-7 business days.
Customs and Taxes
Customs and import duties are the responsibility of the recipient and are charged according to the laws of the country where the item is being delivered.
How does the $50 social sharing discount work?
After you share a photo or video of your purchase on social media and tag our [BRAND NAME / @ACCOUNT] account, you will receive a $50 discount on orders over $150.
Do you ship to PO boxes or military bases?
We do not ship to PO boxes or military bases.
What currency are the prices listed in?
All prices on the site are in United States Dollars (USD).
Where are you located?
We are based in Europe (Ukraine).
What are the shipping costs?
FedEx/DHL shipping worldwide is free.
Can the painting be placed outdoors?
Our metal products are powder coated, which allows them to be placed outdoors, but we do not provide a guarantee against rust.
What is powder coating?
Powder coating is a technology that protects metal from chemical and mechanical damage and gives it an aesthetic appearance. The coating is safe for home use.
What should I do if my order arrives damaged?
We can send a replacement or issue a partial refund depending on the nature of the damage. Please contact [CONTACT EMAIL] with a photo of the damage.
Do you have a price comparison policy?
Within 7 days of purchase, if the price of your chosen model on [SITE ADDRESS] decreases, you can submit a request and we will refund the difference in price.
Are there additional discounts during sales?
Additional discounts, including personal promo codes, do not apply during sales.